Terms & Conditions 2018-03-16T10:14:04+00:00

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

Terms & Conditions of Use

By using this site or the site at Fifthandninth.com (www.Fifthandninth.com) (collectively, the “Site”), you accept these terms and conditions of use. If you do not agree to these terms and conditions of use, please do not use the Site. Except where stated otherwise, the term “Fifthandninth.com” used on the Site shall be deemed to include Complete Sourcing Solutions, Inc and Fifth & Ninth. and its affiliates, subsidiaries, successors and assigns. Complete Sourcing Solutions, Inc. and Fifth & Ninth. reserve the right, at their discretion, to change, modify, add or remove portions of these terms and conditions at any time. Please check these terms and conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms and conditions will mean you accept those changes.

Restrictions on Use of Materials

Complete Sourcing Solutions, Inc. owns and operates the Site. “Fifthandninth.com”, the Fifth & Ninth logo, and our motto are copyrights of Complete Sourcing Solutions, Inc. and Fifth and Ninth. Other registered trade-marks, trade-marks, related words, domain names and logos which are the property of Complete Sourcing Solutions, Inc. and Fifth & Ninth may appear from time to time on the Site. All other trade-marks, product names and company names or logos cited herein which are not the property of Complete Sourcing Solutions, Inc. or Fifth & Ninth are the property of their respective owners. Complete Sourcing Solutions, Inc. and Fifth & Ninth trade-marks may not be used without Complete Sourcing Solutions, Inc.’s or Fifth & Ninth’s express authorization and, without limiting the generality of the foregoing, Complete Sourcing Solutions, Inc’s. and/or Fifth & Ninth’s trade-marks may not be used in connection with any products or services which are not Complete Sourcing Solutions, Inc. and Fifth & Ninth’s or authorized by Complete Sourcing Solutions, Inc. or Fifth & Ninth, or in any manner that is likely to cause confusion among customers or potential customers of Complete Sourcing Solutions, Inc. and Fifth & Ninth, or in any manner that disparages or discredits Complete Sourcing Solutions, Inc.

All material contained on the Site including the content, site design, text, graphics, and the selection and arrangement thereof are the copyright of Complete Sourcing Solutions, Inc. and Fifth & Ninth. (unless otherwise expressly stated). No material from the Site or any website owned, operated, licensed, or controlled by Complete Sourcing Solutions, Inc. or Fifth & Ninth. may be copied, reproduced, republished, framed, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. You may not display or provide for display pages from this Site in a frame. If you wish to link to this Site, please contact us to obtain our written approval. Failure to obtain such approval in advance is a violation of this agreement and an infringement of Complete Sourcing Solutions, Inc. and Fifth & Ninth’s copyright and other proprietary rights, and is expressly prohibited. Modification of the materials or use of the materials for any other purpose than those described above is a violation of Complete Sourcing Solutions, Inc. and Fifth & Ninth’s copyright and other proprietary rights, and is also strictly prohibited.

Cookies, Web Beacons, and Other Similar Technologies

Our Website uses “cookie” and “web beacon” technology. We use cookies and web beacons to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the website from which you linked to fifthandninth.com. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Non-personally identifiable information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.

When you visit our Website, we may use both a session and a persistent cookie. This Fifth & Ninth-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our Website and in some cases, your e-mail address. Your e-mail address is only saved in this Fifth & Ninth-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor’s actions on a website, such as a visitor’s cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.

If you register with us, this Fifth & Ninth-placed cookie allows us to recognize you when you return to our Website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our Website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our Website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.


At Fifth & Ninth, we understand that privacy and security are a major concern to our consumers. We have therefore set out the guidelines below which we use for protecting your personal information. Please read this Privacy Policy carefully, and check it periodically since it may change from time to time.

Fifth & Ninth’s Privacy Commitment

Fifth & Ninth is committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Symtek at any time with any privacy questions or concerns as well as to see the personal information you have given us or to request information to be changed.


Your use of the www.Fifthandninth.com website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information About You

When a customer registers at Fifthandninth.com we ask for information such as your name, email address, postal address, and contact details, and then we keep a record of this information. All this is necessary so we can recognize you as a registered customer, pass on the correct details with your order, and ensure that you are happy with the service you receive.

We keep a record of any email correspondence you send us, so we can track any problems or concerns you’ve had. We’ll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at www.Fifth&ninth.com. You do not have to answer these questions, but if you do, we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us, or feel that what we currently have on record is incorrect, you may update the information by emailing: [email protected]


Fifth & Ninth warrants that our products will be free from defects in materials and workmanship.  If you feel your Fifth & Ninth component is faulty and requires replacement, please email Customer Support at [email protected]  We offer a one year (repair or replace) warranty from the date of purchase.

You will need to provide the following information in your email:

  • Your contact details
  • The part number of the item in question
  • A detailed description of the problem
  • If your item is determined faulty, we will email you a Return Material Authorization # (RMA) with the return address.

Terms and Conditions

  • Fifth & Ninth ships via UPS® or USPS® for all replacements.
  • P.O. Box addresses are NOT accepted for RMA returns.  You must provide us with a physical address to continue with the RMA process.
  •  Fifth & Ninth’s sole liability and the exclusive remedy, for any acknowledged defect(s), shall be the repair or replacement of the product in question.
  • Fifth & Ninth does NOT offer refunds unless the product was purchased directly via our web store.
  • Replacements are processed upon product availability.
  • Fifth & Ninth shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages, or lost data.
  • Warranty is available ONLY to the original purchaser.  Include a receipt as proof of purchase and a copy of your claim when returning your item.
  • Once the replacement is shipped, allow 5-10 days for the unit to arrive.
  • Fifth & Ninth is NOT responsible for return freight charges resulting from invalid or expired RMA shipments.

IMPORTANT:  Fifth & Ninth is NOT responsible for your parcel while in transit to us.  It is strongly advised that you use a method of delivery that can be traced in case your parcel is lost i.e. registered mail, express post or courier.


Shipping Methods for Customers in the United States

  • Standard— FREE
  • Two Day— $15
  • Next Day— $25

Shipping Methods for International Customers

  • Standard— $15

If for some reason you don’t receive your product, you may be eligible for a replacement product if you notify us within 30 days of your shipping confirmation e-mail.

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